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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Shipping & Delivery
When will my order ship? Più

Our products usually – key word usually – ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, we’d appreciate your patient! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.
My tracking is not updating Più

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Sometimes the tracking information can be updated in time, please wait patiently.
My package says delivered, but i didn't receive it Più

Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Support team with your order number so that we may assist you further! :)
Will my package be charged delivery/custom fee？ Più

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. Please note that For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer.
Can I have my order delivered to a PO Box address? Più

No, we’re sorry we do not ship to PO Box address and APO address, either.
What couries do you ship to? Più

We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: India. We’ll let you know if we cannot ship to your country and will issue the refund to you of your order, so you can place the order with no worries.
Exchange & Return
Return Policy Più

Generally, all of our HALMAI products have a full 12-month warranty and 90 days money-back guaranteed from the receipt of original order. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback formHERE to let us know what we can do to help you.
How do I request exchange or return? Più

You can submit your request HERE
Can I claim the warrnty of a gift that was purchased for me? Più

All HALMAI products are guaranteed, you can ask the gift giver to provide you with a copy of the receipt or to claim the warranty on your behalf.
I need my refund redirected to a different account Più

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.
Nail Drills Related
Do your products and adapter/plug work in my country's outlets? Più

All HALMAI products come equipped with the correct power supply configuration for the respective region.
Do HALMAI products have a warranty? Più

All items from HALMAI have a 12 month limited warranty. If you have any questions about warranty details, feel free to contact us.
What are the drill bit sizes? Più

All HALMAI nail drill bits size is ''3/32", which is the industry standard nail drill bit size.
Do your drills have forward/reverse switches? Più

Yes, forward and reverse rotation directions are available for left-handed users or others.
Does the HALMAI nail drill inclued bits and attachments? Più

Yes!
Does the nail drill have a foot pedal? Più

The nail drills don't have a foot pedal, but easy to operate.
Do your nail drills offer multiple speeds? Più

Yes, there is a variable speed feature, controlled by the knob on the power control.