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FAQ

The Gel won't cure,help! Plus

Our gel is formulated to cure under a UV/LED lamp. There are many nail lamps out there and each lamp has a different wattage, make, etc. We cannot promise how long the lamp being used will cure the gel, however, we recommend a minimum of 60 seconds with a LED light and 2 minutes with a UV lamp. If you are looking for a new lamp, we suggest our starter kit with our Beetles 48-WATT lamp! It is of great value and we are confident it will cure your beetle's gel polish!

Why are my nails so weak after gel polish? Plus

"Prolonged use of gel manis and acrylics dehydrates your nails, making them dry, brittle, and fragile," says manicurist Jin Soon Choi, founder of JINSoon nail polish and salons. A cuticle oil and a safe ingredient nail product is your BFF for imparting deep hydration and keeping your nail solid.

What is the best way to store gel polish? Plus

Polish is heat and light sensitive, so please make sure you’re storing your polishes in a dry and cool area.

Where are the products shipped from? Plus

We operate local warehouses in France, Italy, Belgium, Spain, the United Kingdom, and the United States. Other destinations are fulfilled via our European distribution centers or international air freight.Delivery takes 3–6 business days for local warehouse countries

Returns & Exchanges Plus

To request a return or exchange, contact our support team with your order number and reason for the request. For quality-related issues, a short video may be required.

Damaged Packages Plus

If your parcel arrives damaged, photograph the outer packaging and inspect the item. Contact us with the photos for assistance.

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